Contract Comparison

Services Silver Gold Platinum
Inclusive hours per month 5 Hours 10 Hours Unlimited
Telephone Helpline * * *
Critical response time 2 Hours 2 Hours 2 Hours
Initial system audit and review * * *
Strategic IT advice for future proofing Anually 6 Monthly Continuous
Anti-Virus Checks Monthly Monthly Daily
Anti-Spyware Checks Monthly Monthly Daily
Anti-Spam Checks Daily
Server Management * * *
Email Virus notification to Navigate *
Desktop/Laptop Management * * *
New User Setup * * *
Proactive network monitoring *
Service Pack/Patch Management * * *
Remote fault finding * * *
Onsite fault finding * * *
Data backup and restoration support * *
Daily backup checks *
Daily server log checks *
Disaster recovery support * * *
User access rights management * * *
Proactive server capacity monitoring *
Additional hourly charge £60 £45 N/A
Peripheral Support * * *
Ongoing preventative maintenance *
Firewall management *
Software license control *